SKKIN Shipping Policy
A legal disclaimer
1. Order Processing Time
• All orders are processed within 1 to 3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few additional days. Customers will be notified of any significant delays.
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2. Shipping Rates and Delivery Estimates
• Shipping costs are calculated at checkout based on destination, package weight, and shipping method selected.
• Delivery times vary by location and shipping provider. Estimated delivery times:
• Local (Qatar): 1-3 business days
• Gulf Region: 3-7 business days
• International: 7-21 business days
Please note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, courier issues, or other factors beyond our control.
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3. Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable). Customers are responsible for monitoring shipment status using the provided tracking number.
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4. Customs, Duties, and Taxes
SKKIN is not responsible for any customs fees, import taxes, or additional charges imposed by the destination country. All applicable fees are the sole responsibility of the customer.
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5. Shipping Issues and Lost Packages
SKKIN is not responsible for:
• Incorrect shipping addresses provided by the customer.
• Delays caused by shipping carriers.
• Lost or stolen packages after delivery confirmation.
If your package is lost in transit (before delivery), please contact us immediately. We will assist in filing a claim with the courier, but SKKIN does not guarantee refunds or replacements for issues beyond our control.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.